Buy online: - for convenience and competitive prices

About Us: - Lamps2Udirect Ltd is completely dedicated to supplying Bulbs, Tubes and Lighting Accessories to you the customer.
Please note that we do not operate a call centre, so using email, (which we monitor continuously during office opening hours.) Is the preferred method.

Our Contact Details: -
Lamps2Udirect.com Ltd
PO Box 9190
Harlow
Essex
CM20 9AE
Tel: 0845 330 9465 But please use E-mail.

Fax: 0845 330 9475
Email: Sales@lamps2udirect.com

Registered Office: 108 High Street, Stevenage, Hertfordshire, SG1 3DW

Registered in England & Wales No. 5363513

Making a Purchase: -
Could not be easier, just browse our website and add any item that you wish to buy into the shopping cart. After you have finished your selection, click on the ‘checkout’ and you will be asked for a few details that we need to be able to complete your order. We accept Visa and MasterCard.

When confirmation is received, this is to indicate that we have received your order. It does not mean that a contract exists between us. We will email you our acceptance of you order once your credit card details have been processed by Protx. We have included this term to protect us in case that a mistake has been made in pricing,or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
In case of a change of price, we will always contact you first to insure that the price is acceptable.

Shipping and Handling: -
We will action your order either the same day or the day after you place it with us, assuming it is a working day. (Monday to Friday 8.55am to 5:00pm)

Delivery Schedule: -
We try to despatch your order the same day we receive it. (Monday to Friday) We will deliver your order free of charge if your total order comes to £25 or more (Before VAT is added) otherwise the delivery charge is £3-95 including VAT . We will deliver to you either by Royal Mail Recorded delivery, or by parcel carrier, according to weight and value of order. Delivery is usually within 72 hours or sooner depending on the time of day we receive your order. However, we do not despatch orders at weekends and bank holidays.

Please note we cannot deliver orders to PO Box addresses.

In the event that we are out of stock for a particular item, we will send everything but that item to you. Once the item comes into stock, we will then complete your order and, at no extra delivery cost to you.

Back Orders: -
If your item is not in stock, we will back order for you. We will always email you with the option to cancel the order if you would rather not wait.

VAT Charges: -
For orders made from the UK or the EU 17.5% VAT is added.
VAT Number: GB 863 7599 67

Credit Card Security: -
We use Protx to process our online transactions, whether you choose to use Visa, MasterCard or any other major card.
For millions of people Protx is a trusted and secure way to pay, its e-commerce payment and security are now among the most advanced in the industry.
In reality, and online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online us highly encrypted using complicated logarithm combinations.

Guarantee: -
We guarantee your satisfaction. All of our products come with a 7-day no quibble guarantee.

Privacy Policy: -
Lamp2Udirect.com Ltd does not disclose buyer’s information to third parties other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Contacting Us: -
If you need to reach us, please bear in mind we do not operate a call centre of telesales operation and therefore email is mush easier for us to deal with. We monitor incoming emails continuously during office hours.
Please email us using CONTACT link on the homepage or alternatively of fax us on 0845 3309475. Alternatively you can write to us at:
PO Box 9190
Harlow
Essex
CM20 9AE

Returns Policy: -
You may cancel your order within seven days of making it and receive a full refund.
If you wish to cancel, please email:
customerservice@lamps2udirect.com
If you have already received the goods (or receive them after you cancel your order) you must return them to:
Lamps2Udirect.com Ltd
PO Box 9190
Harlow
Essex
CM20 9AE

Your rights to return goods are protected under the EU distance selling directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm