Delivery is free within the UK when you spend over £35.00
We break-up for Christmas on the 23rd of December. We will be back on the 30th of December to process orders placed between these dates. Normal practice will resume on the 4th of January 2022.
Shipping and Handling: -
We will action your order either the same day or the day after you place it with us, assuming it is a working day. (Monday to Friday 8.55am to 5:00pm)
If you are purchasing from outside the UK please contact us before ordering, as there will most likely be additional shipping costs.
Unfortunately, if a large parcel needs to be sent to the Scottish Highlands or an offshore Isle such as Northern Ireland or the Isle of Mann via a courier there will be additional charges.
Please contact us before ordering. Alternatively, we will contact you on receipt of your order. Smaller deliveries that can be sent via Royal Mail will incur no extra charge.
Delivery Schedule: -
We try to despatch your order the same day we receive it. (Monday to Friday) We will deliver your order free of charge if your total order comes to £35 or more otherwise the delivery charge is just £3.98.
We will deliver to you either by Royal Mail, or by parcel carrier, according to weight and value of the order.
Certain items, such as long fluorescent tubes (3ft and above) can only be transported by courier due to the length and delicate nature of the product. Unfortunately as a small business we are unable to cover the costs for this.
These products are pre-selected for an extra shipping charge of £5.79 ex VAT by our website, however, if any long fluorescent tubes do not pick up this extra delivery fee we will contact you to either take the extra payment or refund the order in full.
Delivery is usually within 72 hours or sooner depending on the time of day we receive your order. We are unable to despatch orders at weekends and bank holidays.
In the event that we are out of stock for a particular item, we will send everything but that item to you. Once the item comes into stock, we will then complete your order, at no extra delivery cost to you. If you require an item urgently please call or email us with the 'item code' and we will advise immediately if the item is in stock.
Next day deliveries: -
We offer a next day delivery service - Please note, orders must be placed before 3.30pm to guarantee delivery for the next WORKING day. Next day deliveries do not apply to weekends. If there is an issue with stock we will let you know ASAP so you can decide if you would like to cancel.
Back Orders: -
If your item is not in stock, we will back order for you. We will always email you with the option to cancel the order if you would rather not wait. If you need something urgently give us a call to check stock - Please have the item reference to hand as this will help to speed things up.
We have been trading online now for over 10 years and have a feedback score of 4.8 out of 5. This shows our determination to ensure every order is processed as quickly and efficiently as possible.
If you have any questions please do not hesitate to get in touch - [email protected] - 01279 459695.