Terms and Conditions
Lamps2Udirect Ltd is dedicated to supplying bulbs, tubes and lighting accessories to you, the customer, as quickly and stress free as possible.
We do not operate a call centre, so using email, which we monitor continuously during office opening hours can sometimes be the easiest way to contact us. We only have one telephone line, so if you can't get through, the chances are we are on another call.
Our Contact Details: -
PO Box 9190
Email: [email protected]
Tel: 01279 459695
Fax: 0845 330 9475
Registered Office: 108 High Street, Stevenage, Hertfordshire, SG1 3DW
Registered in England & Wales No. 5363513
Making a Purchase....
Could not be easier. Just browse our website and add any item that you wish to buy to the shopping cart. After you have finished your selection, click the ‘checkout’ option and you will be asked for a few details that we need to be able to complete your order. We accept all major debit and credit cards, as well as Paypal.
When confirmation is received, this is to indicate that we have received your order. It does not mean that a contract exists between us. We will email you our acceptance of you order once your credit card details have been processed. We have included this term to protect us in case that a mistake has been made in pricing or we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason.
In case of a change of price, we will always contact you first to insure that the price is acceptable.
If you are purchasing from outside the UK please contact us before ordering, as there maybe additional shipping costs.
Shipping and Handling: -
We will action your order either the same day or the day after you place it with us, assuming it is a working day. (Monday to Friday 9.00am to 5:00pm)
Again, If you are purchasing from outside the UK please contact us before ordering, as there maybe additional shipping costs.
Delivery Schedule: -
We try to despatch your order the same day we receive it. (Monday to Friday) We will deliver your order free of charge if your total order comes to £40 or more otherwise the delivery charge is just £4.25. We will deliver to you using either Royal Mail, or by a parcel carrier, according to weight and value of the order.
Certain items, such as long fluorescent tubes (3ft and above) can only be transported by courier due to the length and delicate nature of the product. Unfortunately as a small business we are unable to cover the costs for this.
These products are pre-selected for an extra shipping charge of £7.50 ex VAT by our website, however, if any long fluorescent tubes do not pick up this extra delivery fee we will contact you to either take the extra payment or refund the order in full.
Delivery is usually within 72 hours or sooner depending on the time of day we receive your order.
We are unable to despatch orders at weekends and bank holidays.
In the event that we are out of stock for a particular item, we will send everything but that item to you. Once the item comes into stock, we will then complete your order at no extra delivery cost to you.
If you require an item urgently please call or email us with the 'item code' and we will advise immediately if the item is in stock.
Direct deliveries can be arranged to speed up delivery. This means the goods are sent directly from the manufacturers to the client or site where a job is taking place. Please contact us for more information, as direct deliveries can sometimes incur handling charges should you wish to return.
Back Orders: -
If your item is not in stock, we will back order for you. We will always email you with the option to cancel the order if you would rather not wait.
VAT Charges: -
For orders made from the UK or the EU 20% VAT is added.
VAT Number: GB 863 7599 67
Credit Card Security: -
We use SagePay, Paypal to process our online transactions, whether you choose to use Visa, MasterCard, American Express or any other major card.
For millions of people SagePay (Previously Protx) is a trusted and secure way to pay, its e-commerce payment and security are now among the most advanced in the industry.
In reality, an online transaction is more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
Lamp2Udirect.com Ltd does not disclose buyer’s information to third parties other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Contacting Us: -
If you need to reach us, please bear in mind that we do not operate a call centre. We only have one phoneline that can get very busy, therefore contact via email can be a much quicker way to get hold of us.
We monitor incoming emails continuously during office hours.
Please email us using CONTACT link on the homepage, or call us on 01279 459 695. Alternatively you can write to us at:
PO Box 9190
Your rights to return goods are protected under the EU distance selling directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm